FAQ

Frequently Asked Questions

The Basics

Getting Started

What Makes Shanora Networks' Training Different?

Our training is individualized. We only teach you what you want to learn. We don’t have any boring courses designed as “one-course fits all”.

Can I get a free consultation?

Of course! We want to make sure we can help you. Give us a call before your purchase to make sure our training and support is right for you.

Payments

Purchases

What Is The Cost?

All of our training, support, and consulting services are a flat rate. You can save even more when you purchase five or more hours of time at once. Our prices are listed on our Purchase Page.

How do I know how many hours to purchase?

We recommend purchasing at least four hours of time to start. This covers the basics for many people. Be aware that different people learn at different rates and we cannot guarantee that you will gain all of the pertinent information within four hours of training.

Does my time expire?

No. Any of your unused time does not expire. It can be used at any time in the future.

How do I know how much time I have remaining?

We send you a low balance reminder when your balance is less than 1/2 hour. We also send out detailed account statements at the beginning of each month.

Is There A Guarantee?

We offer a 15 day money-back guarantee for any unused time. See our terms of service for more details.

What To Expect

Training Sessions

Do I Need To Schedule An Appointment?

Yes. After purchasing a block of time, you may call us or use our contact form to schedule your training.

Phone: (719)646-4524

Where Do I Go to Learn?

You can learn from anywhere you have access to a computer. We teach via Skype and over the phone.

Do I need to have Skype?

Yes. Skype is a free download that allows us to communicate and share screens over the Internet.

Do I Have To Have A Website?

No. We can help you find a great domain name and hosting options. If you already have a websites, great! We can teach you to take control and manage your site.

Do You Teach To Groups?

Please call us to discuss your group training needs.

We can't help you if you don't call us

A Bit About Us

Shane and Nora are a husband and wife team based in Colorado Springs, CO. They have been providing WordPress support and education services since 2013. They are both seasoned IT professionals with over 40 years of combined experience in system administration, website development and design, education, and Internet security.

Learn more about Shane and Nora.

Connect With Us

We feel that our customers are our number one priority. No matter how you decide to reach us, we will make sure to get back to you as soon as possible. If you are leaving a message, remember to leave us a preferred method by which to contact you!

Shanora, LLC
Colorado Springs, CO
Monday - Friday 9am - 5pm, Mountain

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